- We hope that you are delighted with your order. Upon receipt of your Parcel, please check the contents of the Parcel (item number, quantity & color, etc.) to ensure they correspond with your order.
- We guarantee the exchange of merchandise(s) within 3 days of purchase under the following criteria;
- The merchandise(s) is/are received damaged.
- The merchandise(s) is/are in discrepancy. (such as color and size does not match the order).
- The merchandises(s) is/are defective.
- Exchange of the merchandise(s) will not apply in the following circumstances:
- Expiry of the 3-day return exchange policy. (calculated from the day of receipt of the merchandise)
- Merchandise(s) is/are not in original and complete packing. (Tags, labels, warranties, user manual, parts, original boxes <if applicable> must be returned together with the merchandise.)
- No proof of sales at ESLK. (e.g. Incomplete or amended Order Confirmation Email and Dispatch Confirmation Email)
- Merchandise(s) is/are in non-sellable condition. (e.g. Merchandise(s) is/are wrapped or used. Altered or defective item due to improper use.)
- Merchandise(s) cannot be returned for sanitary reasons. (e.g. face mask, toothbrush, towel & puddle jumper, etc.)
- Request base on personal preference.
- Food, beverages & alcoholic drinks are non-returnable.
- In store exchange for online purchase are not applicable.
- No exchange offer for service, delivery, handling charge, gift and redemption items.
- Promotional/discounted sale items.
- For exchange request, please contact us via email by presenting the below information;
- Order date
- Order number
- Merchandise(s) name and quantity which need to be returned
- Reason of return
- Photo of the merchandise(s)
- Once your exchange request is received, we will evaluate your request. An email of acceptance on goods exchange will be sent out within 5 business days from the date of request submitted under normal condition. Or you will be notified if your return has been rejected.
- Once your request is accepted, please carefully pack the returned merchandise(s) into original packing (with tags, labels, warranties, user manual, parts, boxes must be returned together with the merchandise, if applicable).
- You can send the well-packed merchandise(s) to the assigned S.F.Express EF Locker. If the dimensions of the returned goods exceeds the S.F Express EF Locker can accommodate, we will arrange to collect the returned merchandise(s) at the original designated address.
- Good exchanges will be processed within 7-10 business days upon receipt of the merchandise(s).
- Please note that only one return request can be made per each order and goods exchange is subject to the stock availability and at our own discretion.
Refund of the Merchandise
- Please choose carefully when you place your order as we do not offer refund if you change your mind.
- All items sold non-refundable after the completion of payment procedures unless we are unable to confirm your order as set out in Paragraph C above.
- The above-mentioned Terms and Conditions under this eshop policy apply solely to purchase via this Website, not to the physical store of Life Kan.
- All the matters and disputes regarding of the Website will be subject to the final decision of the ESLK.
- Should there be any discrepancy or inconsistency between the English and the Chinese versions of these terms and conditions, the English version shall prevail.