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Terms and Conditions

eShop Life Kan Policy – Terms & Conditions

Welcome to eShop Life Kan (hereinafter “ESLK”)!

We are committed to bring you a simple, convenient, secure shopping experience.  The website address https://eshop.lifekan.com (hereinafter the “Website”) and its contents are designed and owned by Vast Pool Limited and we reserve the right, at its sole discretion, to modify the Website and any part of the terms and condition from time to time.  Please review the terms and conditions of this Website every time you are placing order as acknowledgement of your fully understanding and acceptance of terms & conditions of this Website at that time. 

(A) eShop

  1. All prices including merchandises and services are displayed in Hong Kong Dollars and your order payment will be settled in Hong Kong Dollars.

  2. The pricing of all regular-priced merchandises at this Website is the same as at Life Kan physical store.  However, the prices of some special merchandises may vary due to different promotional offers.

  3. The images and descriptions of merchandises have been displayed as accurately as possible and are for reference only.  Accuracy and colors of merchandises may vary due to the settings of the user’s display or browser.

(B) Payment 

  1. We currently accept Visa, Master Card, Alipay HK for payment.

(C) Order Acceptance

  1. By placing order on the Website, you are representing that you are at legal age to form a binding contract, you provide true, accurate and complete information (both personal and payment details) to us associated with such order.

  2. Receipt of your order will be confirmed via automatic confirmation email with order details to the email address you provided. Such confirmation email does not constitute our acceptance of your order.

  3. Our acceptance of your order will take place upon receipt of your order dispatch (hereafter the “Parcel).  On dispatch of your Parcel we will send you a Dispatch Confirmation email.  

  4. All orders are subject to our company’s acceptance at its sole discretion and stock availability.  We reserve the right to accept, decline any order submitted or adjust product quantity of your order. 

  5. If we finally declined your paid order, our Customer Services will contact you and refund the entire amount including delivery costs charge (if applicable).  Refund will be made to the original form of payment within 7-10 business days after confirmation. 

(D) Delivery Service

  1. Our delivery service is currently available in Hong Kong only.  Overseas area is not applicable.  

  2. You may select store collection service from any of our stores (Life Kan or Life@HOME) within Hong Kong.
    Shop details: https://eshop.lifekan.com/pages/shop

  3. You may also collect your order from assigned parcel lockers and pickup points.
    Parcel lockers and pickup points details:

  4. Delivery may be unavoidably delayed due to unforeseen circumstance beyond our control including severe weather, natural disasters, strikes and legislation or restrictions of government.

(E) Delivery Charge

  1. Order delivery to destined address
    1. Free delivery is offered on order with a total value of HK$800 or above.  For any order below HK$800, delivery fee will be charged subject to the calculation of delivery service company.  The Parcel will delivered to the destined address and delivery fee will be totally paid by the receiver. 

  2. In shop collection
    1. Free delivery is offered on order with a total value of HK$200 or above.  A delivery fee of HK$30 will be charged for each order below HK$200.

  3. Order collection at parcel locker or pickup point
    1. Free delivery is offered on order with a total value of HK$200 or above.  A delivery fee of HK$20 will be charged for each order below HK$200. 

 (F) Parcel Delivery

  1. Order delivery to destined address
    1. Parcel will be generally delivered to destined address within 3-5 business days from the moment the Dispatch Confirmation emailed from us. 

  2. In shop collection
    1. Parcel will be generally delivery to assigned parcel locker or pickup point within 3-5 business days form the moment Confirmation emailed from us. 

    2. In case the size of the Parcel exceed the limit of the assigned parcel locker, the Parcel will be delivered to the nearest assigned pickup point for collection. Parcel delivery re-arrangment will be mutually confirmed before delivery is made.

    3. If you fail to collect your Parcel within 48 hours from the parcel locker or 3 working days from pickup point from the date of notification of arrival, your Parcel will be automatically returned to our warehouse.   HK$40 handling fee per order will be charged in case you request to re-dispatch the Parcel to parcel locker or pickup point.

    4. The operation hours of each pickup point may vary and subject to change from the service provider of the third party without prior notice. For details, please refer to https://www.alfred24.com.hk/en/locations

  3. Order collection at parcel locker or pickup point
    1. Parcel will be generally delivered to destined shop within 3-7 business days from the moment the Dispatch Confirmation emailed from us.

    2. When your Parcel are ready for collection, we will send you an Email Notification to let you know they have arrived.

    3. Please present the Parcel Collection Email (either in phone screen, screen shot or a copy) to our shop assistant upon order collection.  For security reasons, a consignee’s (must be the age of 18 or above) signature is required upon collection. 

    4. If you fail to collect your Parcel within 3 days from the date of Email Notification, your Parcel will be returned to our warehouse.  HK$30 handling fee per order will be charged in case you request to re-dispatch the Parcel to shop for collection.  

(G) Customer Services

  1. Any enquiries regarding our Website and online purchase, please check FAQ for more information.

  2. For further assistance of your order, please contact us via whatsapp 6190 4443 or email cs.eshop@lifekan.com specifying your contact information, order number and details with product photos (if applicable).

  3. Our service hours are Monday to Friday 09:00 – 17:00, excluding Saturday, Sunday & public holidays.

  4. You can send an message via whatsapp or email if you have any inquiries during non-office hours, and we will get back to you as promptly as possible in the next business day!

(H) After Sales Service 

  1. Our suppliers guarantee to offer warranty service for assigned products from the date of purchase.  

  2. To ensure you can enjoy the warranty service, you have to present your electronic receipt when service is rendered.

  3. Warranty service period and details may vary for assigned product and subject to the final discretion of our suppliers.

  4. Should you have any queries regarding the warranty service for the assigned products, please contact us via whatsapp 6190 4443 or email cs.eshop@lifekan.com. 

(I) Goods Exchange

  1. We hope that you are delighted with your order.  Upon receipt of your Parcel, please check the contents of the Parcel (item number, quantity & color, etc.) to ensure they correspond with your order. 

  2. We guarantee the exchange of merchandise(s) within 3 days of purchase under the following criteria;
    1. The merchandise(s) is/are received damaged.

    2. The merchandise(s) is/are in discrepancy. (such as color and size does not match the order).

    3. The merchandises(s) is/are defective. 

  3. Exchange of the merchandise(s) will not apply in the following circumstances:
    1. Expiry of the 3-day return exchange policy. (calculated from the day of receipt of the merchandise)

    2. Merchandise(s) is/are not in original and complete packing. (Tags, labels, warranties, user manual, parts, original boxes <if applicable> must be returned together with the merchandise.)

    3. No proof of sales at ESLK. (e.g. Incomplete or amended Order Confirmation Email and Dispatch Confirmation Email)

    4. Merchandise(s) is/are in non-sellable condition. (e.g. Merchandise(s) is/are wrapped or used.  Altered or defective item due to improper use.)

    5. Merchandise(s) cannot be returned for sanitary reasons. (e.g. face mask, toothbrush, towel & puddle jumper, etc.)

    6. Request base on personal preference.

    7. Food, beverages & alcoholic drinks are non-returnable.

    8. In store exchange for online purchase are not applicable.  

    9. No exchange offer for service, delivery, handling charge, gift and redemption items.

    10. Promotional/discounted sale items.

  4. For exchange request, please contact us via email by presenting the below information; 
    1. Order date

    2. Order number

    3. Merchandise(s) name and quantity which need to be returned

    4. Reason of return

    5. Photo of the merchandise(s) 

  5. Once your exchange request is received, we will evaluate your request.  An email of acceptance on goods exchange will be sent out within 3-5 business days from the date of request submitted under normal condition.  Or you will be notified if your return has been rejected. 

  6. Once your request is accepted, please carefully pack the returned merchandise(s) into original packing (with tags, labels, warranties, user manual, parts, boxes must be returned together with the merchandise, if applicable) and wait for the return arrangement.

  7. Good exchanges will be processed within 7-10 business days upon receipt of the merchandise(s).   

  8. Please note that only one return request can be made per each order and goods exchange is subject to the stock availability and at our own discretion.

(J) Refund of the Merchandise

  1. Please choose carefully when you place your order as we do not offer refund if you change your mind.

  2. All items sold non-refundable after the completion of payment procedures unless we are unable to confirm your order as set out in Paragraph (C) above.  

(K) Remarks

  1. The above-mentioned Terms and Conditions under this eshop policy apply solely to purchase via this Website, not to the physical store of Life Kan.

  2. All the matters and disputes regarding of the Website will be subject to the final decision of the ESLK.

  3. Should there be any discrepancy or inconsistency between the English and the Chinese versions of these terms and conditions, the English version shall prevail.