SFHK will implement changes starting 14 April 2025 (Monday), switching all parcel self-pickup notifications from SMS to push notifications through its official "SFHK APP." To check your order status, please download the “SFHK APP”. Thank you!

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Customer Services

Any enquiries regarding our Website and online purchase, please check FAQ for more information.

For further assistance of your order, please contact us via whatsapp 6190 4443 or email cs.eshop@lifekan.com specifying your contact information, order number and details with product photos (if applicable).

Our service hours are Monday to Friday 09:00 – 17:00, excluding Saturday, Sunday & public holidays.

You can send an message via whatsapp or email if you have any inquiries during non-office hours, and we will get back to you as promptly as possible in the next business day!

Remarks

The above-mentioned Terms and Conditions under this eshop policy apply solely to purchase via this Website, not to the physical store of Life Kan.

All the matters and disputes regarding of the Website will be subject to the final decision of the ESLK.

Should there be any discrepancy or inconsistency between the English and the Chinese versions of these terms and conditions, the English version shall prevail.