- Our delivery service is currently available in Hong Kong only. Overseas area is not applicable.
- You may select store collection service from any of our stores (Life Kan or Life@HOME) within Hong Kong.
Shop details: https://eshop.lifekan.com/pages/shop - You may also collect your order from assigned pickup points.
Pickup points details: https://htm.sf-express.com/hk/tc/ - Delivery may be unavoidably delayed due to unforeseen circumstance beyond our control including severe weather, natural disasters, strikes and legislation or restrictions of government.
- Order delivery to destined address
Free delivery is offered on order with a total value of HK$800 orabove. For any order below HK$800,delivery fee HK$30 will be charged.
2. In shop collection
Free delivery fee.
3. Order collection at pickup point
Free delivery is offered on order with a total value ofHK$800 or above.
A delivery fee of HK$30 will be charged for each order below HK$800.
- Order delivery to destined address
- Parcel will be generally delivered to destined address within 3-5 business days from the moment the Dispatch Confirmation emailed from us.
- In shop collection
- Parcel will be generally delivery to assigned parcel locker or pickup point within 3-7 business days from the moment Confirmation emailed from us.
- The operation hours of each pickup point may vary and subject to change from the service provider of the third party without prior notice. For details, please refer to https://htm.sf-express.com/hk/tc/
- Order collection at parcel locker or pickup point
- Parcel will be generally delivered to destined shop within 3-7 business days from the moment the Dispatch Confirmation emailed from us.
- When your Parcel are ready for collection, we will send you an Email Notification to let you know they have arrived.
- Please present the Parcel Collection Email (either in phone screen, screen shot or a copy) to our shop assistant upon order collection. For security reasons, a consignee’s (must be the age of 18 or above) signature is required upon collection.
- If you fail to collect your Parcel within 3 days from the date of Email Notification, your Parcel will be returned to our warehouse. HK$30 handling fee per order will be charged in case you request to re-dispatch the Parcel to shop for collection.