Delivery Service

1. Our delivery service is currently available in Hong Kong only.  Overseas area is not applicable.  


2. You may select store collection service from any of our stores (Life Kan or Life@HOME) within Hong Kong.
   Shop details: https://eshop.lifekan.com/pages/shop
   
   
3. You may also collect your order from assigned pickup points.
   Pickup points details: https://htm.sf-express.com/hk/tc/
   


4. Delivery may be unavoidably delayed due to unforeseen circumstance beyond our control including severe weather, natural disasters, strikes and legislation or restrictions of government.

1. Order delivery to destined address

  Free delivery is offered on order with a total value of HK$800 orabove.  For any order below HK$800,delivery fee HK$30 will be charged.

       2. In shop collection

    Free delivery fee.

       3. Order collection at pickup point

   Free delivery is offered on order with a total value ofHK$800 or above. 

   A delivery fee of HK$30 will be charged for each order below HK$800.

1. Order delivery to destined address
1. Parcel will be generally delivered to destined address within 3-5 business days from the moment the Dispatch Confirmation emailed from us. 


2. In shop collection
1. Parcel will be generally delivery to assigned parcel locker or pickup point within 3-7 business days from the moment Confirmation emailed from us. 


2. The operation hours of each pickup point may vary and subject to change from the service provider of the third party without prior notice. For details, please refer to https://htm.sf-express.com/hk/tc/

1. Order collection at parcel locker or pickup point
   
1. Parcel will be generally delivered to destined shop within 3-7 business days from the moment the Dispatch Confirmation emailed from us.


2. When your Parcel are ready for collection, we will send you an Email Notification to let you know they have arrived.


3. Please present the Parcel Collection Email (either in phone screen, screen shot or a copy) to our shop assistant upon order collection.  For security reasons, a consignee’s (must be the age of 18 or above) signature is required upon collection. 


4. If you fail to collect your Parcel within 3 days from the date of Email Notification, your Parcel will be returned to our warehouse.  HK$30 handling fee per order will be charged in case you request to re-dispatch the Parcel to shop for collection.